You can check your phones compatibility and learn more about the program at If they will be able to obtain an unlock code from the manufacturer, they will provide it to you along with the step-by-step instructions to unlock your device. To view the providers phone service coverage in your area, visit, Assist Wireless is also known for its professional and responsive customer service. But, you can get a replacement model that works well like your previous phone. If you misplace your old Assist Wireless phone, if your phone is lost, damaged, or stolen. You can refill your minutes add 100 minutes for $4, 400 minutes for $8, or 1000 minutes for $15. If you have text available but still are unable to send and/or receive texts, we recommend trying the following steps: If you are experiencing an issue related to registering for an online account, please check to make sure you are entering all information as it is requested at registration. Then, you'll need to click "transfer benefit.". If yes, todays writing is just perfect for you. DATA SPEEDS NOT GUARANTEED. Please allow 5 minutes for this to complete and then try making an outbound call. Be prepared to provide your account details and the reason for your replacement request. Find the nearest store at Alternatively, You can replace your lifeline by purchasing one of the models available in stores. Currently, they offer Lifeline-eligible residents of Oklahoma, Arkansas, Missouri, and Maryland unlimited talk, text, and data completely free of charge. There is no alternative for non-eligible seniors. Otherwise, in most cases, you'll get your replacement device in 1-2 business days. You will pay a nominal fee if you lose, damage, or misplace your phone. ACP is a federal government program operated by the FCC. If your phone is lost, stolen, or damaged they instruct you to call their customer support at 1-888-321-5880 and report the situation. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). If your phone is lost, stolen, broken, or damaged after ending the warranty offer, you will have to pay a small fee to replace the phone. Afterward, the company will help you get a replacement phone. In addition, they provide their customers with many ways to earn free account credits. After you select either English or Spanish, your phone will be ready to start making calls. There are several options for replacing your phone or other device. Get warranty and insurance help. You will need the following documents and information to apply for the Assist Wireless Lifeline program: Click the ENROLL NOW button on the right side of the menu bar at | Assist Wireless, qualifying government-approved program or have income at or below 135% of federal poverty guidelines, a list of Lifeline qualifying programs and income thresholds. If you want to replace your assurance SIM, you can follow the same assurance wireless lost phone replacement process. Assurance Wireless provides you with a replacement phone if your phone is lost, stolen, broken, or any other default and even fully damaged. Make sure your mobile data is turn on and wifi/airplane mode is turned off. World-Wire provides quality informational content on politics, current events and current affairs from USA and around the globe. Service plan details are available at If you are experiencing issues with your messaging from your service provider, we first recommend checking your text and/or data balance(s). Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. If you aren't enrolled in one of the device protection options listed above, you can: Replace your device in one of the following ways: If you're enrolled in one of the following device protection options, your device will be repaired or replaced with either a new or refurbished device. Assist Wireless does not guarantee the speeds of the data services it provides. If you desire to conduct your previous phone number, you can call the assurance support center again after activating your SIM. Assurance wireless offers you a one-year warranty for the free phone services. They will suspend your service as a precaution so that no one else can use the funds you have left over. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to or call us at (855) 392-7747. And will request them to port-in number. Here, I will provide you with all about replacing your wireless phone to give you peace of mind. Click on it and wait for the results. In Maryland, you can get a Lifeline plan with free unlimited data, talk, and text. As your phone has a one-year warranty, you can replace it at this time without paying any charge. Customer Support 1-855-392-7747 Email Headquarters 3030 LBJ Freeway, STE 1320 Dallas, TX 75234 Account IVR Call #611 from your Lifeline device Want To Know More About Assist? You can qualify if you participate in Medicaid, Social Security Income (SSI), Food Stamps/SNAP, or another government program. Data is provided over 5G, LTE, 4G, and 3G networks based on network availability and device capability. For more details on returns and refunds please see the Assist Wireless Refunds, Returns, or Lost Equipment Policy Refunds section in our Terms & Conditions. For more information about the EBB Program, you can call us at 855-392-7747 or 611 from your Assist Wireless phone. You can ask them whether you will get a free replacement phone. You must be qualified for and enrolled in Assist Wireless lifeline program to receive your free phone. You can alternatively cancel your service by calling Assist Wireless Customer Service at 1-855-EZASSIST or our automated system at 1-855-420-2449. Ways to replace your device File a claim if you have a device protection plan Bring another device you own to your AT&T plan Buy a new smartphone on an installment plan Pay full price for a new phone Purchase an AT&T Certified Pre-Owned phone Last updated: February 23, 2023 Looking for more info? If you recently misplaced your phone or were the victim of a mugging by a lawless rogue, you can easily get an Assist Wireless Replacement Phone, saving you the cost of a new device. After showing the results, you will follow the instructions. Assist Wireless is the #1 provider of Lifeline in the state of Oklahoma and multiple other states around the U.S. Enroll online to get started with us today! Assist Wireless BYOD site also helps you to find your phones IMEI number in case you have trouble locating it. Device protection can help you replace your device if it's ever lost, stolen, damaged or malfunctions after the manufacturer warranty expires. You'll be asked to enter standard information about yourself for the purpose of identification. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. 24/7 automated phone system: call *611 from your mobile, enrolled in one of our device protection options, Verizon Mobile Protect / Verizon Mobile Protect Multi-Device, You'll also need to know if your device is, If you have Verizon Home Device Protect or Smart Home Support and are having an issue with a device in your home, refer to our, If you need to return a device to us, check out our. Assist Wireless is frequently offering special deals and amazing birthday and activation date anniversary rewards. Assist Wireless offers incredibly affordable and even free plans. Here, I will present to you the policies & process of theassurance phone replacementthat can assist you in realizing the way you will get a replacement phone. Before you start using your Assist Wireless phone, you will need to perform a few simple steps to set it up on the network: 1. As the warranty offer is sensitive, you can communicate with the assurance wireless customer care agent at 1-888-321-5880. Yes. Credit cards and debit cards can be used to pay for a new phone.Then, the service provider will help you get a new phone. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Your replacement options are based on whether or not you have device protection: A manufacturing defect is something that's wrong with the device itself (e.g., electrical or mechanical malfunction). Due to inactivity, your session will end in approximately 2 minutes. When applying to replace your phone, the assurance wireless does not give you the similar model you had. A new assurance phone comes with a one-year warranty. When broken or damaged to your wireless phone, you have scope to replace it. Assurance Wireless Lost Phone: How do I track it? Assurance wireless is one of the service providers in the lifeline aid program. Assist Wireless is an MVNO (mobile virtual network operator) that utilizes Sprint and T-Mobiles network towers and thus provides its customers with a nationwide, super-fast, and very reliable network. Please sign in again to continue. If you do this, you will know your remaining account balance and trust that no one will use this. Assist Wireless offers Lifeline supported service only to individuals who participate in a qualifying government approved programor meet the Lifeline income eligibility requirement under the Federal poverty guidelines. Therefore, you will get a new phone model if your phone is defective or fails to work within the first year. If youve never heard of the Lifeline Assistance program, its a government program that gives low-income households or households with a member participating in certain government programs a discount on their monthly phone bill. If you face any difficulties in this process, you can communicate with the support center for better suggestions over the phone. Dial ##72786# into your dial pad and this does a carrier reset (No personal info will be lost) and your device will go through a series of updates. Lifeline devices that are available at retail locations can be purchased to use as a replacement device. To view your Lifeline plan details, login to your online account. Assist Wireless uses both Sprints CDMA phones and technology as well as T-Mobiles GSM phones and technology. The customer care team will then let you know the required options. Assist Wirelesss Lifeline Program offers special deals, such as free plans and even free government phones for people who qualify in Oklahoma, Arkansas, Maryland, and Missouri. In a word, you can get a replacement phone by paying a small fee, or even it may be free of charge. What Channel is Peacock On Dish? You can check your eligibility and apply for a free Assist Wireless phone at How dependable is the Assist Wireless system? Assurance Wireless Phone: Does it Replace the phone? Getting a new phone from assurance wireless is an easy process. Here, they will give you instructions that you should follow as soon as possible to replace your phone rapidly. It is crucial to mark that; you may have little pay for the overall shipment process. Yes. Finally, you can call the assurance customer service center and tell them details & ask them whether they can help you or not.