#1. They were selling Encore packages for future visits. When we checked in we were informed that we would have to sit through another 90 minute presentation contradicting what we were told the previous July. Phone:(808)742-1661 Enjoy staying in your villa, complete with world-class resort amenities and features like a well-equipped kitchen or kitchenette, washer and dryer, fine contemporary furnishings, and thoughtful touches that make you feel at home. 800 for a trip to Hawaii seems pretty good. We scheduled to return to Cancun in February of 2021. You must log in or register to reply here. (808)742-1661 It is NOT free and is just a ploy to get you to commit to a timeshare. Report inappropriate content. Guests who booked through a third-party booking provider or travel agent will need to contact their booking provider directly for any modifications or cancellations. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. We signed multiple forms upon arrival promising to adhere to the requirement of wearing face masks at all times while in transit on the property. My wife and I scheduled and sat through the presentation with Sally. If I was staying somewhere else, it would take me more than 90 minutes over 3 days to get to the lifts. each offering a unique vacation experience. From the resorts expansive beachfront, enjoy glorious views of swaying palms, peaceful stretches of pristine white sands, the crystal-blue Pacific Ocean, and breathtaking Hawaiian sunsets. Located in a very diverse region rich in assets, not only geographically (relief, climate), but also economic and human, the Lyon-Grenoble Auvergne-Rhne-Alpes is the latest INRAE centre to be created. 90 minutes presentation. We originally came to the other Westin (not Lagunamar) in 2018 and went through the presentation will Sally Do Nacimiento Santos. BBB reports on known marketplace practices. I don't understand how they can take your money and not give you anything for it. First Name is required. The next morning I was bombarded with calls and emails stating that I had signed and agreement to attend and that if I didnt I would be charged full price. We went on the 90 minute tour this past October and it was too expensive so we said "NO". All they had to say was that they were sorry for the confusion and that they would make it so I didnt need to attend. I cant purchase anything from an organization that would treat me this way. The fact is that I would have purchased a membership this year in June when my work contract renewed. This material is intended to encourage the sale of all-villa resort interests classified by state legislation as timeshare sales. This is neither an offer to sell timeshare nor a solicitation to buy timeshare to residents in jurisdictions in which registration requirements have not been fulfilled, including any Member State of the European Union, and your eligibility to purchase may depend upon your residency. Discover a world of travel opportunities centered around you with Marriott Bonvoy. This is neither an offer to sell nor a solicitation of offers to buy in any state or other jurisdiction in which registration requirements have not been met. Its flat streets are ideal for exploring on foot. AccessibilityStatement. Vistana Signature Network is a registered Exchange Program. At Westin Lagunamar it is our priority to meet our guests expectations and to give you the best Westin Experience every time you stay with us. At that time I chose not to purchase a membership but she offered me an encore package which I accepted knowing that we would need to sit through another 90 minute presentation when we returned to Lagunamar. Amenities are fantastic, especially the gym/spa area. THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING SALES OF TIMESHARE INTERESTS. Are they going to limit the number of these you can purchase, like 3 per person during your lifetime for the old Starwood Explorer packages? I love doing these presentations. No housekeeping due to Covid but all needed supplies were promptly delivered. Staff was great. Marriott Vacation Club International and the programs and products provided under the Marriott Vacation Club, Sheraton Vacation Club, and Westin Vacation Club brands are not owned, developed, or sold by Marriott International, Inc. Marriott Vacation Club International uses the Marriott marks under license from Marriott International, Inc. and its affiliates. This is a multi-location business. At the time, many of my coworkers were being laid off from work and I wasnt sure if I would keep my job. The Westin Aventuras program gives you preferred access to multiple Home Resorts, and through the Vistana Signature Network, a host of other vacation choices. Please refer to current Resort & Destination Updates. Just left the Lagunamar. Please complete all fields. I am ready to get rid of both of my timeshares to keep my blood pressure intact. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We didn't get a chance to use the package in 2019 and . Package extended to December 31, 2021. At Westin Lagunamar, it is our priority to exceed our guest's expectations and to improve day by day.We will be thrilled if you give us the opportunity to welcome you again, with these corresponding changes and enhancements we assure you a truly, refreshing and relaxing experience with us.Please feel free to contact the Management Team at: VOWLR-experiences@vacationclub.com for further assistance and future reservations. Terms & Conditions | Last Name is required. Additionally, the food and the margaritas were horrible here. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Leave earlier than you think necessary*, Dear Guest,We would like to thank you for your Fantastic review, always make us glad to hear the feedback from you and to know that our efforts to serve and provide you with a refreshing stay, were worth it! BBB Business Profiles generally cover a three-year reporting period. If you don't want to stick to the contract you signed perhaps don't sign it? I gave my credit card information for the entire amount. Alternatively, you may use. A few staff members of note: concierge Gabriela was charming and proficient in meeting all our needs, answering our questions, and helping suggest and schedule wonderful outings; our favorite poolside server was Robert, who greeted us all by name and remembered all our favorite drinks; Juan Carlos the Bonvoy Ambassador was an excellent problem solver and helped us navigate any issues that arose; and doorman Gabriel was just so charming and welcoming and expertly managed our transportation needs and greeted us as we came and went. Finally, the way that they treated me as a breastfeeding mother in that room is absolutely appalling. We originally came to the other Westin (not Lagunamar) in 2018 and went through the presentation will Sally Do Nacimiento Santos. I was lied to by Sally and her supervisor and then essentially called a liar when I checked in at Lagunamar. My wife and I scheduled and sat through the presentation with Sally. Unforgettable Experiences. We originally came to the other Westin (not Lagunamar) in 2018 and went through the presentation will Sally Do Nacimiento Santos. By clicking "Yes" below, you acknowledge being transferred to a website that is not owned, operated or controlled by Marriott Vacation Club (MVC), and that MVC is not responsible for information or activities associated with such website. Please use the "Staging" version of the Owner Emulation Tool if you must complete this blocked action. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. wearing politely requested while moving through the resort but not while seated around or in the pool or while dining. Vistana Signature Network is a registered Exchange Program. You are leaving a Vistana Signature Experiences, Inc. (Vistana) site and going to a third-party website. Get access to even more resorts and destinations withAbound. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Much better to eat at one of the many local restaurants.More, Dear Guest,Thank you so much for posting a review of your recent stay at our resort.Often times, without these observations, it is difficult for us to improve. Encore packages and which choice might be better? Your vacation life is about to get evenbetter. shared photos, videos and stories in our Gallery. You will be confined to a small private room for hours, and different reps will be sent in to find loopholes in the approval of any package amount they can. ANY NAMES AND ADDRESSES ACQUIRED WILL BE USED FOR THE PURPOSE OF SOLICITING THE SALE OF TIMESHARE PERIODS. While on the presentation we signed up for an Encore Package that was $1799 plus $99 booking fee for a 7 night stay at MGO and set it up for July next year as it seemed like a decent deal. Stay at your Home Resort year after year. All they had to say was that they were sorry for the confusion and that they would make it so I didnt need to attend. Stretched along a stunning bluff above the Pacific, this resort haven on Kauai is home to a collection of amenities designed to help you completely relax. I was explicitly told that this Zoom presentation would take the place of the presentation I would need to do when we returned to Lagunamar. Owner Reservation Cancellation Information*. Our experienced, on-site Concierge Team will assist you throughout your stay. Chat is only available when logged in and within 90 days of your arrival date. This resort is committed to making our facilities, amenities and services accessible to guests with disabilities. Howdy all, We just stayed at MGO on a Redweek rental week which we paid $3600 for. Vistana Signature Network is a registered Exchange Program. The Westin Desert Willow Villas, Palm Desert, The Westin Mission Hills Resort Villas, Palm Springs, Sheraton Lakeside Terrace Villas at Mountain Vista, The Westin Kanapali Ocean Resort Villas, The Westin Kanapali Ocean Resort Villas North, The Westin Princeville Ocean Resort Villas, The Westin Resort & Spa, Puerto Vallarta*. The Westin Desert Willow Villas, Palm Desert, The Westin Mission Hills Resort Villas, Palm Springs, Sheraton Lakeside Terrace Villas at Mountain Vista, The Westin Kanapali Ocean Resort Villas, The Westin Kanapali Ocean Resort Villas North, The Westin Princeville Ocean Resort Villas, The Westin Resort & Spa, Puerto Vallarta*. If you can dream it, we can help you do it! Additional they give you 50K MRP after you attend the preview. It may not display this or other websites correctly. At that time I chose not to purchase a membership but she offered me an encore package which I accepted knowing that we would need to sit through another 90 minute presentation when we returned to Lagunamar. Please be aware that while the converted accommodations offer an additional Hawaiian stay experience for our Owners, they do provide less living area and storage than our typical vacation villas. At that time I chose not to purchase a membership but she offered me an encore package which I accepted knowing that we would need to sit through another 90 minute presentation when we returned to Lagunamar. At that time I chose not to purchase a membership but she offered me an encore package which I accepted knowing that we would need to sit through another 90 minute presentation when we returned to Lagunamar. I told my wife that we would purchase a membership once I was sure that I would keep my job. We are committed to providing you with an environment that aligns with expert protocols for cleanliness and safety. I asked him if he thought I was lying and he repeated that I needed it in writing. Were ready to welcome you. TUG saves owners more than $20 Million dollars. Email address is required. Marriott Vacation Club International. Last Name is required. When did Vistana cancel your Riverfront stay scheduled for 6/25, since it is currently open? We originally came to the other Westin (not Lagunamar) in 2018 and went through the presentation will Sally Do Nacimiento Santos. No one even addressed the fact that I was told otherwise. The Westin Desert Willow Villas, Palm Desert, The Westin Mission Hills Resort Villas, Palm Springs, Sheraton Lakeside Terrace Villas at Mountain Vista, The Westin Kanapali Ocean Resort Villas, The Westin Kanapali Ocean Resort Villas North, The Westin Princeville Ocean Resort Villas, The Westin Resort & Spa, Puerto Vallarta*. I know that MVCI used to offer Getaways for $299 for 3 nights (no MRP offered) which I assume you can still purchase. more, You seem to have JavaScript disabled. Review tags are currently only available for English language reviews. Cost is $27 usd per person. Mitzi Vazquez, Guest Services / Front Office at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this review. Monday - Sunday: 9 a.m. - 10 p.m. (EST) To experience what it's like to be an Owner and stay at one of the Marriott Vacation Club Resorts at a special price, call 800-459-8615. Did one at Marriott Mountainside. Alexs boss told me since I didnt have it in writing that I would have to attend. We didnt get a chance to use the package in 2019 and then in July of 2020 Sally called me in the car and offered me to do a Zoom presentation for some new deals that were being offered during the pandemic. At that time I chose not to purchase a membership but she offered me an encore package which I accepted knowing that we would need to sit through another 90 minute presentation when we returned to Lagunamar. I will continue to monitor my credit reports for any negative remarks from Vistana. Our checkout day was 2/11/23. Youve faced unprecedented disruptions to your day-to-day life and your vacations. Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando: Beware of the Scam - See 10,162 traveler reviews, 4,291 candid photos, and great deals for Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando at Tripadvisor. In addition to hotel guestrooms in the ocean wing, this renewing resort encompasses studio-style villas in the garden wing that are available for ownership stays. Mask policy was appropriately enforced i.e. Checkin:4p.m. | This AAA Four Diamond-rated resort makes its home amid the ancient Mayan ruins and powder-white beaches of Mexico's most sought-after destination. Certain people do give a look or make a comment. Plus you'll enjoy Gold Elite-level access to more than 7,000 properties and resorts across 30 unique brands in 131 countries and territories. Marriott Vacation Club International. See images of the local area and theresort. This is neither an offer to sell nor a solicitation of offers to buy in any state or other jurisdiction in which registration requirements have not been met. Also, buildings 10-14 are closed, the hotel is limited to 50% occupancy and was at 38% when we arrived at the start of a US a holiday/long weekend. Need to find a different location? Every Westin Vacation Club villa resort program is designed with your well being in mind. Terms & Conditions | Beach and pool were gorgeous. 30% occupancy clearly presents a hardship for their bottom line but it does make for a lovely uncrowded stay. Nestled amid the Santa Rosa Mountains in Southern California, this invigorating oasis sits adjacent to the celebrated Desert Willow Golf Resort. The experiences described herein are examples of potential vacation opportunities and are subject to change. When we checked in we were informed My experience with the Vistana encore package has been an insulting disaster. I believe these have always been around. you have to initial a lot of things. they gave us the expected "we can give you discounted Disney Park Entrance fees" if you sit through our Vacation Package . To be fair, when we bought the package, the rep warned us that we would get an inferior view. usually the concierge will ask you right away about meeting with their sales team. We are here on an encore package and just attended the presentation. ANY NAMES AND ADDRESSES ACQUIRED WILL BE USED FOR THE PURPOSE OF SOLICITING THE SALE OF TIMESHARE PERIODS. All Rights Reserved. 800-307-7312. We stayed on one of these packages in early 2018 for 3 nights for $299, and came with 5000 SPG points at the time (15000 Bonvoy today). Actual experiences will be provided via contractual arrangements with third party providers and may require the payment of additional fees. One stay we did get credit for our encore package when we added an SO stay to it. more. I forwarded him the information showing that we did do the Zoom call but I didnt have an email stating what I was told on the phone by Sally that I wouldnt have to attend another presentation even if I didnt buy. International Association of Better Business Bureaus. We barely made our flight! Following this confrontation, I gave to him the contact info for Sally. For current status of individual resorts and destinations, please visit our Resort Status page. No one even addressed the fact that I was told otherwise. Images depicted may be developer's conceptual renderings and the description above may include features, furnishings, and amenities that are proposed and subject to change at any time. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Hearing that results are emailed to you typically 12-18 hours after taking the test. Explore breathtaking locations, inspiring travels, and unforgettable adventures. THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING SALES OF TIMESHARE INTERESTS. At no time were my wife and I told that we would have to buy a package in order to not do the presentation at Lagunamar. Customer Advocacy This team is available to assist with questions and problem resolution. THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING SALES OF TIMESHARE INTERESTS. The Westin Lagunamar Ocean Resort Villas & Spa, Cancun. Email address is required. AccessibilityStatement. Directly across the street from the hotel is the mall with high end shopping and a ton of great restaurants. I believe pricing started at either $199 or $299, and ran to $799 for Hawaii. Last Name is required. Explore the magnificent benefits ofownership. Sincerely,The Westin Lagunamar Management Team. See the world through the eyes of our Owners and Guests. Right now, only one restaurant on the property is opened and the food and service are great. I think this is a pretty good deal considering that it would cost $625 to purchase MRP. Through Vistana Signature Experiences, you can purchase a variety of vacation ownership products and enjoy a lifetime of extraordinary memories. Enjoy the unmatched flexibility, stylish villa resorts and sought-after destinations that vacation ownership provides. When you stay at a resort with an Encore Package do you get elite night credits like you timeshare stay? Overall, guests were treated with such warmth and kindness and it is clear the staff is working very hard to ensure a wonderful experience for guests and to regenerate the tourism industry after a long pandemic. The Westin Flex program brings you access to a collection of extraordinary villa resorts in comfortable surroundings that you can enjoy again and again. The market and Starbucks are fully loaded and a great benefit. Additionally, the food and the margaritas were horrible here. My experience with the Vistana encore package has been an insulting disaster. Marriott Vacation Club International. I was lied to by Sally and her supervisor and then essentially called a liar when I checked in at Lagunamar. We are here to help, with the most current information. The introduction of Abound by Marriott Vacations brings new opportunities to your membership. Read Don Jagoda Associates internet privacy statement. During the almost three month time frame I received past due letters from Vistana dated Feb 24 and Mar 27 saying they did not receive my payment, threatening termination of my membership, and future fee payments for reservations as well as report of this to various credit bureaus. Get more from every vacation staying at your Home Resort, part of a collection of villa-style resorts found in the best locations within the most sought-after destinations. Perfectly positioned on Maui's beautiful Kanapali North Beach, this AAA Four Diamond-rated resort is a relaxing, yet invigorating retreat. You are using an out of date browser. The packages were available for all Vistana Network properties. They do go over mask requirements. We understand you have a lot on your mind. We didnt get a chance to use the package in 2019 and then in July of 2020 Sally called me in the car and offered me to do a Zoom presentation for some new deals that were being offered during the pandemic. You said yourself they offered a trip with "no refunds" That's how they can "take your money. This material is intended to encourage the sale of all-villa resort interests classified by state legislation as timeshare sales. This advertising material is being used for the purpose of soliciting the sale of timeshare periods. Stay at 6,500 hotels and resorts across 29 brands in 127 countries. I got offered one at WSJ for one more night for a little bit more. Noted at the top, choice of $75 resort credit or 15,000 pts. I was explicitly told that this Zoom presentation would take the place of the presentation I would need to do when we returned to Lagunamar. I was explicitly told that this Zoom presentation would take the place of the presentation I would need to do when we returned to Lagunamar. The city sits at the confluence of the rivers Isre and Drac, encircled by the snow-covered Alps. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. With access to world-class golf and spa facilities, this Rancho Mirage retreat promises rejuvenation amid the peaceful Sonoran Desert surroundings. #1. I told my wife that we would purchase a membership once I was sure that I would keep my job. *Our ONLY disappointing experience of the entire trip had nothing to do with Lagunamar, but word to the wise: the Cancun airport is a disaster. We spent 9 nights with our teen, college student, and adult daughter. First Name is required. To protect the integrity of our Owner data, employees are blocked from performing certain actions on the live website that might impact the customer record of the Owner you are emulating. Experience the villa difference, complete with a well-equipped kitchen or kitchenette, washer and dryer, contemporary furnishings and thoughtful touches that make you feel at home. Privacy & Cookie Statement | They offer us a return trip for 6 nights for $1,800 with no refunds, you had to travel within 18 months to the same location ((ta && ta.queueForLoad ? THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING SALES OF TIMESHARE INTERESTS. Just make sure you book the exact same unit type/size. All Rights Reserved. This was our second trip to Lagunamar and first vacation since the beginning of the pandemic. Best savings and you dont feel like crap eating tons of food at all inclusives. At no time were my wife and I told that we would have to buy a package in order to not do the presentation at Lagunamar. Rent A Villa Vacation Gallery 13 Usually a presentation is not required. Guests who booked through a third-party booking provider or travel agent will need to contact their . My experience with the Vistana encore package has been an insulting disaster. Spend some $$ to get a 4 night stay and Bonvoy points - they get to sell you again. We scheduled to return to Cancun in February of 2021. You are only blocked from performing the attempted action on the live website, known as "Production". Enjoy staying in your villa, complete with world-class resort amenities and features like a well-equipped kitchen or kitchenette, washer and dryer, fine contemporary furnishings, and thoughtful touches that make you feel at home. Privacy & Cookie Statement | I think you have to attend an owners update to get one of these packages. You will be subject to the third partys terms and conditions and privacy policy. Our package expired August 2020. Enjoy staying at hotels and resorts around the world through Gold Elite access to the MarriottBonvoy program. We also got a better location. Discover stylish villas with like-homeamenities. This breathtaking oceanfront resortat the tip of the Baja Peninsula embodies the beauty of its surroundings, and gives Guests an unforgettable picture of this unique region of Mexico. You will be subject to the third partys terms and conditions and privacy policy. If you have an Encore Package, please call 888-357-9227. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. At no time were my wife and I told that we would have to buy a package in order to not do the presentation at Lagunamar. In other words, I've gotten to stay in the "good view" room from my ownership stay through the entire stay, including the Encore nights. Access to the Explorer Collection is made available through the Marriott Vacation Club Destinations Exchange Program and is subject to the terms and conditions as outlined in the applicable Marriott Vacation Club Destinations Exchange Program documents. Email address is required. First Name is required. Extension does not include the price guarantee. TUG saves owners more than $20 Million dollars. The Vistana Resort is simply beautiful, well maintained and there was no pressure on the time share purchase. All fields must be valid. Click to View Gallery. The Westin Kaanapali OceanResortVillas. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. You are stopped from walking in the front doors until you have a mask on and temperature check. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. However, the restaurant bent over backwards to accommodate requests including off menu requests on multiple occasions. Log in to view the current cancellation policy. Welcome to the Westin Aventuras program, your gateway to the world's most sought-after vacation destinations, cultures and experiences. I forwarded him the information showing that we did do the Zoom call but I didnt have an email stating what I was told on the phone by Sally that I wouldnt have to attend another presentation even if I didnt buy. Covid testing was scheduled by our concierge and was conveniently performed at the resort by a nurse with results available within 10 minutes. The deals offered then were pretty good but ultimately I chose to hold off on purchasing. Reserve now! It all adds up to a vacation experience with more amenities, more space, and more fun. JavaScript is disabled. This program can be found here Vistana Exit homepage and includes both an online form, and direct phone number to contact Marriott directly and begin the process of ending your ownership. You are leaving a Vistana Signature Experiences, Inc. (Vistana) site and going to a third-party website. Log in to view the current cancellation policy, If you have a reservation confirmed through Interval International, please contact them directly at, If you have a Preview Package, please call, If you have an Encore Package, please call. This program provides a free service to allow existing Vistana/Sheraton/Westin owners to exit their ownership and surrender it back to Marriott directly! Apr 10 my credit card company was finally able to remove the extra amount. The usual arrival visit with the concierge now includes scheduling a covid test for your return flight, and youll be asked to sign up for the optional time share presentation to earn a $100 usd credit to your stay. There were 15 people in the hot tub that clearly states 4 people Max. Do not let them trick you into signing up for something you can't afford, and do not let them take advantage of you. We scheduled to return to Cancun in February of 2021. MDC-22-185 Log in to search for a vacation and reserve your villa using your ownership. How many bonvoy points came with it ? How BBB Processes Complaints and Reviews. Whatever your preference, you can discover more brands with time-honored hospitality. You are using an out of date browser. You are leaving a Vistana Signature Experiences, Inc. (Vistana) site and going to a third-party website. The Centre is part of a particularly dynamic ecosystem, within the second French . All in all, a great vacation as we took the 3 days/4 nights plus the 3 free days and an extra 10k in points left over so we had a full week on vacation after we already used 40k of the points at other locations. Alexs boss told me since I didnt have it in writing that I would have to attend. However, my annual elite night stay total increased by one night which corresponds to this Encore Package stay. Marriott Vacation Club International. You are leaving a Vistana Signature Experiences, Inc. (Vistana) site and going to a third-party website. Amenities may be closed or limited to support social distancing. See the answers to some of the most commonly asked questions about this new program. My experience with the Vistana encore package has been an insulting disaster. Cookie Settings | This company offers developing, marketing and selling timeshares. Questions about the accessible facilities and services offered should be directed to the resort at (808) 742-1661. We were offered the 5 days/4 nights package + 150,000 points for like $1850 USD. 5 steps of cleaning blood and body fluid spillage, fundamental principles of international humanitarian law ppt,