Maintenance and home alterations | Family & Community Services $300 million will go toward capital maintenance works for more than 15,800 NSW Land and Housing Corporation owned social housing properties over the next 3 years, improving the condition and quality of homes, reducing future maintenance costs and addressing cost of living. update contact details, including emergency contacts. Garden maintenance | Family & Community Services Contractors - Bridge Housing Understand what housing help you may be eligible for, including social housing and private rental assistance. All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. Thats an average of around 1,750 requests every day. If you have an issue with maintenance of a Department of Housing Property you should first contact the Housing Contact Centre on 1300 468 746 (1300 HOUSING), 24 hours, 7 days, all year round. Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing. . The term social housing refers to accommodation services provided by government agencies, non-government community housing providers and government subsidised private rental. This may include appealing a FACS decision that you disagree with. Road maintenance; Road safety; Thrive Kids Open/Close Sub Navigation. You can still access up-to-date, reliable information on the existing Department of Justice websites. The Department of Communities and Justice works with children, adults, families and communities to improve lives and help people realise their potential. This inquiry was self-referred on 22 October 2020. See our Accessibility page for further information. This new system will be more efficient and responsive. eTendering - NSW Department of Communities and Justice - Current Tender Communities and Justice, NSW Department of; Local Offices. Housing Offices (DCJ Housing) | Service NSW Waterloo | NSW Land and Housing Corporation Each eRepair request will be reviewed by DCJ staff before processing. 7Tenants' Union NSW and Public Interest Advocacy Centre, No. You can accessour apology to the Stolen Generations. We will let the community know when a re-opening date is confirmed. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. If the repair is identified as urgent, eRepair will advise you to call the Housing Contact Centre on 1800 422 322. eRepair is available 24 hours a day, seven days a week. This inquiry was self-referred on 22 October 2020. 22Department of Planning, Industry and Environment (DPIE), No. tenants.org.au to find a service near you or call Law Access on 1300 888 529 for an appropriate referral. Social housing is maintained by commercial contractors whose performance is regulated by the Land and Housing Corporation (LAHC). Repairs, maintenance and damage when renting | NSW Fair Trading UseeRepair to lodge non-urgent maintenance issues online. $40 million distributed to community housing providers (CHPs), Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Slashing social housing power bills with rooftop solar, Responsive and Programmed Maintenance contract. We generally expect you to complain to FACS if you have an issue with a service provided by FACS, AHO, or an LAHC contractor, before complaining to us. Whether changes to public housing maintenance introduced in 2015/16 have delivered measurable improvements and evidence based outcomes for public housing tenants; The current administrative and contractual arrangements between Land and Property NSW and private providers of maintenance services. To report urgent repairs, tenants need to call the Maintenance Line (1800 422 322) and will be connected to their local maintenance contractor. HAC is independent and can review FACSs decisions and recommend changes. To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. Please call us to discuss whether we can help resolve your complaint. 27Department of Communities and Justice NSW, Govenment Response - Follow up Review of the Management of NSW Public Housing Maintenance Contracts, Report - Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Department of Planning, Industry and Environment - NSW Land and Housing Corporation, Tenant's Union of NSW and Public Interest Advocacy Centre. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. How to contact DCJ Housing | Family & Community Services Your landlord is the Department of Communities & Justice (DCJ Housing) but they don't deal with repairs. If the repair is identified as urgent, eRepair will advise you to call the Housing Contact Centre on 1800 422 322. eRepair is available 24 hours a day, seven days a week. NSW Land and Housing Corporation This is the fastest way to lodge a request or complaint. $60.5 million for capital works on LAHC properties managed by the Department of Communities and Justice (DCJ) and CHPs (March-June 2020). We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 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A smartphone app that helps young people who have been in care on their journey to independence. Tenants are best contacting their tenancy manager of their housing provider. Your rating will help us improve the website. modifications to improve accessibility so our homes can better support people with a disability and older people to keep living at home. LAHC is committed to the safety and wellbeing of our tenants, and continues to implement a program that aims to enhance fire safety in buildings across our portfolio. Search for Find DCJ Housing Offices at: www.dcj.nsw.gov.au. This page tells you about the role of the NSW Ombudsman in handling social housing complaints. Policies about applying for housing assistance, including private rental assistance, and for social housing tenants. Your rating will help us improve the website. Simple and convenient tools for you to interact with us and access your information online 24/7. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. Housing and homelessness We work with housing support services to respond to homelessness in NSW and enable affordable housing for all. Queanbeyan FACS Housing | Service NSW All repair requests are sent to the Housing Contact Centre for review and processing. Department of Housing - Maintenance of Public Housing | Data.NSW If you or your visitors have caused damage to the property, you may have to pay for the cost of the repair. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties, Raw sewerage overflowing inside your home, A major water leak that cannot be isolated. Our priority is to provide safe, secure and habitable homes for residents and, when needed, we repair and maintain properties as quickly and cost effectively as possible. Education Programs and Services - Corrective Services NSW Home We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land.
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