A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. Employees may logon with their state credentials (e.g. Chicago: 312-814-DoIT (312-814-3648) Make the choice to maintain your health today to better enjoy tomorrow. The ITSD team creates a work log entry including the provided information. May 21, 2020Its important to take care of your health and wellness during this time. FOIA Requests - doit.aem-int.illinois.gov As you transition to remote work, Webex and videoconferencing skills will become more valuable. Grace B. Hou, Secretary. #1 Rule = Mute your phone (microphone) when you are not speaking.For general work from home guidance and tips visit the Remote Work site. The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. ), data services (i.e., non-Illinois Century Network T1s, radio circuits, alarm circuits, LAN jacks, etc.) Category: Contact Information. Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. DoIT Service Portal | RI Division of IT - Rhode Island There is no right to privacy when accessing or using this system or any of its components. Digital ID Registration and Recovery IDHS: External Illinois.gov Accounts Phone: 217-785-3346 (o) E-mail: Aging.FOIA@Illinois.gov Agriculture, Department of Pamela Harmon PO Box 19281 Springfield, IL 62794 Phone: 217-524-6905 (o) E-mail: AGR.FOIA@illinois.gov Capital Development Board Chris R. Miles Capital Development Board 401 S. Spring St. 3rd Floor, Stratton Building Springfield, IL 62706 Phone: 217-782-4382 (o) March 27, 2020Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk:Restart You Home ComputerClear your browser (clear the history in your browser or cache)If possible, use Chrome rather than Microsoft Edge. If you have a student in your life who is performing online learning, be sure to check out ISBEs website to learn more about the free resources available to assist districts, teachers, and parents. Were you able to access something, but now can't? Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may resolve your issue. If you receive an email or text requesting that you verify personal information, it is best to go directly to the site instead of clicking on links. August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. DoIT Identity Management Accounts Footer. The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Remember to mute your microphone when on a Webex call and you are not speaking. This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. Instead, log in to your own personal accounts on the delivery services website or enter the web address of the service into your browser to check tracking numbers. In most cases, home WiFi access is likely faster than a Personal Hotspot and should be utilized as the first preference. Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. If you are using a personal device to work from home you should be using Citrix Remote PC Access. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. If you are having issues connecting to the state network or suddenly lose your connection, please first try rebooting your home PC. Take a walk around the block or walk the stairs in your house. This will prevent unidentified telephone connections (i.e. TheNetwork/Telecom SupportDeskserves Stateagencies, boards, commissions, universities, Offices of the Illinois House and Senate and Constitutional Officers. BEWARE of Scammers attempting to capitalize on pandemic fears via telephone, text and email. Work orders will be processed after the remote work capabilities are established for End User Computing (EUC)related tickets. Avoid opening attachments or clicking links from delivery services. All State of Illinois employees are required to visit the website and take the survey. PDF Bureau of Identification 260 North Chicago Street Joliet, Illinois Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may easily resolve your issue. Questions about State of Illinois Digital IDs? We ask that employees be aware of crafty methods to "phish" for information and if an email sender doesn't look familiar, don't open the email. IDoIT (@IllinoisDoIT) / Twitter Report a Problem Manage Passwords Request a Service Please remember to practice good cyber security during this time of heightened public health alerts. This is an established remote access option for approved users and instructions to log in remotely can be found in the resource documents. Please keep trying to connect via Citrix, as some users can get through. Welcome to DoIT Identity Management (DIM). Verify senders of texts, email and phone calls. Send email to: DoIT.Helpdesk@illinois.gov Flag email as high priority (!) Chicago: 312-814-DoIT(312-814-3648) TTY Support Line: 866-277-5669 Support: Report a Problem Media Inquiries: DoIT.PIO@illinois.gov Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Illinois Privacy Info Governor JB Pritzker This iPhone feature is available by tapping the Setting application and then turning on the Personal Hotspot feature. Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. 800-323-4769. Visit our Site . The State is committed to ensuring those with work disabilities are fairly represented in the state workforce. Operational issues including those related to username and password, are to be directed to: After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. Start here to begin the State of Illinois Digital ID registration process for non-Illinois residents. DIM is a self-service account management system that allows users to create an Illinois.gov ID and/or reset their Active Directory or Mainframe RACF account password. These practices apply to text messages, as well. Thank you for your patience. We are working through all the requests for assistance and will get to you as quickly as we can. If you have opened a support ticket and the issue is not yet resolved, please know that we are working through the tickets and will get back with you soon. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. IDHS Office Locator. Webex is your go to for all your Remote Work meeting events. Provide justification or business need for the escalation. within the next 2 hours. Please be aware that there are known issues this morning with the Citrix login page. Staff will respond to service requests during the published Business Hours. Appointments of ATSRs require asignature by your agency head, Liz McCombLiz.Mccomb@illinois.gov(O): 217-782-1490 (C): 217-685-9898, Beth PruittBeth.Pruitt@illinois.gov(O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) This needs to be a reboot/restart from remote and not a "shut down". Best Practice for joining audio for a Webex MeetingHave the meeting call you, Call Me or connect via your computer Call Using Computer. First and foremost, we provide services that will endure, and create statewide efficiencies through the use of information technologies energizing government and business. Manage Accounts & Passwords - doit.illinois.gov If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. ROCS Help Desk email address: DoIT.ROCS@illinois.gov You may want to temporarily disable your antivirus while you are downloading and updating your application. 877-323-5299. By accessing or using this system you are consenting to monitoring and recording which may be disclosed for administrative, disciplinary, or criminal actions, penalties, or prosecution. Users working from home should perform regular resets of work PCs. It looks like your browser does not have JavaScript enabled. Many of you are approaching the time to reset your user password. Register and Activate a Digital ID If you have already mailed in your notarized application, use the reference number and authorization code you received to complete your non-resident registration. The Federal Trade Commission has issued recommendations for how you can take action right now. For more information visit the Remote Work Health and Wellness page. Digital ID Registration and Recovery Digital ID Registration and Recovery Register The registration process for State of Illinois Digital IDs begins here for all users, both Illinois residents and out-of-state users. Contact Us - dph.illinois.gov Agencies who have adopted Office365 can access these resources by going to If your PC seems to be running a little slow, first make sure you do not have too many windows open at once. Springfield: 217-524-DoIT (217-524-3648) . 1-800-843-6154 and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). The assigned DoIT Services fulfillment team / technician contacts the Customer and copies the CIO or Group CIO with an update and an estimated time of completion. Given recent events in the news, please remain vigilant and adhere to cyber hygiene best practices, found on this site. Webex may be a new experience for some and there are resources available to help users. Standard Support Service Hours Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements.
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