hackney council repairs

You use the token to get items. "@DaiaidDai @OCONNOR_KJ @mayorofhackney Hi. An appropriate officer from the service area will investigate the complaint fully, the service will reply to your complaint in writing within 10 working days or the amended timeframe we previously discussed with you. Leeds, LS2 7EW More. The dxw newsletter is a regular update on what we've been doing and thinking about. Working together, Hackney and dxw developed the Report a Repair service from alpha to a simple beta that was made available to residents at the end of February. Or you can report online via the live webchat service (available Mon-Fri 9am-4pm) at hackney.gov.uk/repairs, Cllr Mckenzie with new qualified apprentices and new recruits, Cllr Clayeon McKenzie, Cabinet Member for Housing Services. Items are assessed and categorised based on recommended retail price (RRP) and condition. This scheme is delivered in partnership with Forest Recycling Project. 2008 - 2023. Around half of the 7,000 repairs open on our books at the end of November have now been completed, and the Council is committed to completing all outstanding repairs by July. This became Hackney council's first digital service to successfully pass the Local Government Digital Service Standard assessment. An officer will be asked to respond to the matters raised and their decision will be final. for support with contraception, health and wellbeing, healthy eating, drugs and/or alcohol and much more. Thanks to the additional resources we have brought in and the commitment of our teams we are on course to have undertaken all the outstanding repairs by July. The Dextrous Web Ltd is a company registered in England & Wales, No. Large scale maintenance programme in 19 storey block in Hackney An example of a normal repairwould bereplacing tap washers. As part of this work, we wanted to make it easier and simpler to understand the ongoing performance of Report a Repair. Teachers in England represented by the NEU are set to strike on Thursday 27 April and Tuesday 2 May, after the trade unions have rejected the latest pay offer from the government.Unless a last minute deal is reached, many schools may be closed or functioning with reduced capacity on these dates.Each school decides individually whether they will be able to stay open or partially open whilst strike action is ongoing. It is disgraceful that, 30 years on from the murder of Stephen Lawrence, "institutional racism" continues to be questioned as a concept, by the Met, by government and journalists, and to be seen as something that needs better "defining" or to be feared as a "political" idea. dxw Workshops: Story Mapping with Leanne Coker, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. While the Council still has outstanding repair jobs to complete, none of them date from before the start of this year. The results have been immediate. BetaThis is our new website design - it's work in progress.Tell us what you think, your feedback will help us to improve it. Business Analysis and Complaints Team Address Hackney Town Hall Mare Street Hackney E8 1EA Telephone 020 8356 3770 Email complaints@hackney.gov.uk Opening times Mon to Fri: 9am - 5pm Sign in Sign in with Google. Sign in | Hackney Repairs Hub If your repair is not an emergency, call during our office opening hours: If you can smell gas, report it immediately to the Gas Emergency Service on 0800 111 999 or via textphone (minicom) on 0800 371 787. We havea duty to ensure that anyone working for the Council in a public facing role must be able to converse at ease with customers and provide advice in accurate spoken English. The statement is clear that the Macpherson definition is still relevant today. Celtic FC Foundation has a historical connection to London, and the East End in particular, that dates back many years, and continues to the present day. Composting is a natural process that transforms waste from your kitchen and garden into a nutrient-rich food product for your garden. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. The Dextrous Web Ltd, trading as dxw. There is a reusable nappy community that organises events and provides support. Leeds, LS2 7EW They need to be in a clean and reusable condition. Your school will let you know directly if affected. 6617101. In June, 83 per cent of the repairs due to be completed that month were finished on time - the highest percentage since October 2021. As part of its efforts to clear the backlog the Council invested an additional 1 million into its repair service to recruit more staff to carry out the range of repair work needed more quickly, as well as call centre staff to provide tenants a more responsive service when calling with repair issues. If you have an unused laptop that still works consider donating it to a local school or community project. All rights reserved. There will also be a free fruit giveaway and discounted sweet and savoury pastries. Visit one of our libraries to pick up a warm coat or donate a warm coat for someone who needs one. Delivering the Small Business Commissioner service, Running a pre-discovery to help unlock funding, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. "@jaycey_ Hi. Hackney Council is in the process of redesigning their benefits and housing service in order to reduce friction between staff and IT systems, manage demand on the service, make the service more efficient and effective, and prevent homelessness. Please phone their new number 020 8510 7176 to book an appointment. While there is still work to do, the clearing of the pandemic backlog, while improving resident satisfaction, is an important marker in delivering on our ambitions and meeting the needs of our residents. Every year, around 170,000 repairs are reported, predominantly by phone call, by the 25,000 tenants and leaseholders in the borough. Some damp is caused by condensation leading to the growth of mould which appears as a cloud of little black dot and has an unpleasant smell. If you are reporting an external or communal area repair, you must report the repair via telephone. This is to make sure that there is no danger to residents or serious damage to property. The Council receives more than 80,000 repairs requests a year - more than 6,500 a month. To report a non-urgent repair call 020 8356 3691, Monday to Friday from 8am-7pm and on Saturdays at 9am-4pm. The council is continually looking at ways to improve the service it delivers, which will lead to increased customer satisfaction. View map, The Lighthouse The scheme, launched for a fifth consecutive year, offers grants of up to 2000 to Hackney-based community groups, not-for-profit organisations and local venues, for projects that expand the narrative of Windrush or help preserve and share the history of Windrush for future generations. If you have a complaint, please let us know and we will do our best to resolve the issue. The asylum seekers participated in weekly football sessions - with coaches provided by Impact FC, a local grassroots football club - and an accredited OCN Level 1 qualification aimed at building leadership skills. Their journey has been long and difficult, but the Lawrence family's resilience did not falter. Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. Hackney has a history of overcoming challenges; we went from being the. Keep iterating and improving. Building a Report a Repair service - dxw Now over 55% users of the service are able to book straightforward repairs and appointments online, 24/7 . 0345 257 7520 Thats a 25% decrease in the number of calls required and makes up the majority of repairs being reported. 36-38 The Calls Chats Palace Arts Centre- A play based on the life stories of older and younger members of the Windrush generations, developed by local artists, families, schools and elders. Its an issue that we take extremely seriously and have outlined an action plan to tackle the issue in homes across Hackney. To do this, it engaged us to work in partnership with FutureGov. Your Service Charge Number is nine digits long beginning with either 228, 229 or 299 a. If your repair is not an emergency, call during our office opening hours: Monday,. However, this is all about making things as simple and easy for our residents as possible. Repairs | Hackney Council They can also use the call back service where people will receive a call without losing their place in the queue. Your repair responsibility depends on whether you are a tenant or leaseholder. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. 1 King's Cross Bridge dxw and Hackney reconvened in May to evaluate the data collected since February and improve the service. Hackney Caribbean Elderly Organisation- An open day to mark the 75th anniversary of Windrush and to raise awareness of health issues experienced by the African Caribbean community, featuring art, drama and exercise/healthy living workshops. This is to make sure that there is no danger to residents or serious damage to property. "@mii_kii0 Please contact the repairs department on 020 8356 3691 to get updates on previously reported repair requests" The proposals for each play area follow work to refurbish play areas at four other parks this year. Working with residents we will be developing our new repairs charter in the next few months, outlining what people should expect from the repairs service. Beta This is a new service - your feedback will help us to improve it. Please contact your manager if you have issues signing in. 'We're sorry': Hackney Council apologises after pandemic repairs Please note that you cannot complain about someone under this duty because of the persons accent, dialect, speech impediment, manner or tone of communication, origin or nationality. "dxw" is a registered trademark. If you are a member of the public and do not feel that this duty has been met, then you can complain using our complaints procedure. 0345 257 7520 You can find the latest information about which schools are affected, where and when we know them, on the Hackney Councils website, at education.hackney.gov.uk/school-closures. Find out more about the exhibition and event at Hackney Museum www.hackney-museum.hackney.gov.uk, On the 30th anniversary of the murder of Stephen Lawrence, Cllr Carole Williams, Cabinet Member for Equalities, reaffirms Hackney's commitment towards becoming an anti-racist borough and creating a more inclusive and equitable society for all:"Today we celebrate the life of Stephen Lawrence who was murdered at the age of 18, in an unprovoked racially motivated attack 30 years ago, and we remember both the horrific circumstances and inadequate response taken to this unacceptable tragedy.The profound impact of Stephens senseless murder has been felt across the whole UK. Sign up to our mailing list or follow Greener Hackney on social media: Around Hackney, there are 90 clothing banks where you donate clothes to our partnering charities: Clothes and textiles in good condition will be donated and sold for re-use in charity shops. Tel:0300 061 0614 (8.30am-5pm, Mon-Fri) In beta, we developed and launched Report a Repair and made it available more widely to real users. Beta This is a new service - your feedback will help us to improve it. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. Help us move to a circular economy by reusing, sharing or trading items you no longer want or need. Manor House Development Trust- A community festival to bring together Hackneys diverse communities through a celebration of the 75th Anniversary, including a free Caribbean-themed community meal, performances by local artists and young people, spoken word poetry, drama, history, art and photography workshops, storytelling sessions plus Windrush-themed activities and games for children. The Macpherson Report into the police investigation of the killing found that it had been marred by a combination of professional incompetence, institutional racism and a failure of leadership. Last month, Baroness Casey published a damning report which once again found that there was institutional racism in the Metropolitan Police. We are collecting warm coats to give to residents in need. Save money, stay hydrated and prevent plastic pollution at the source by using the free Refill app, or look for the Refill droplet in shop windows. Anything you once valued or will be valued by someone else. SAINT- A 5 minute film and evening with Leroy Logan MBE, a former police superintendent in the UK who was a founding member and chairman of the Black Police Association and a member of St John at Hackney. The early data showed that 30% of repairs reported in the service did not require a call to the Repairs Call Centre with the residents successfully scheduling their own appointment. We categorise all repairs into four priorities. This became Hackney councils first digital service to successfully pass the Local Government Digital Service Standard assessment. Damp and mould in privately rented properties, inspecting all reports of damp and mould within five working days, setting up a dedicated hotline in our repairs contact centre to speed up getting issues of damp and mould reported. If you are not happy with that approach, we will action a stage 2. @NHSHomerton. Hackney residents can try reusable nappies for free by applying for a 70 voucher. Tropical Isles- A photo exhibition exploring and showcasing personal stories of Hackneys first-generation Windrush and their families plus a Q&A. However, despite their hard work I am acutely aware that as an organisation this Council let people down with many of our tenants and leaseholders waiting too long for a repair to be undertaken. 4. Some complaintsinclude issues aboutthe conduct of council staff or staff working on behalf of the Council. This will dictate how many tokens you can swap: The Seam or The Reclaimery will be on site all day to help with alterations and therell be clothes repairs and customisations sessions. The shocking murder of Stephen Lawrence exposed the pervasive issue of racism in our society and led to an overwhelming mix of emotions - grief, anger, and frustration. We aim to respond at this stage within an average of 20 working days. This process can be a continuous cycle. The Council receives more than 6,500 repairs requests a month and has appointed 26 new recruits - including carpenters, plumbers, plasterers, electricians and gas engineers - as part of its work to achieve its ambitions. We are a proudly inclusive organisation, and strive to be an ally of the LGBTQIA+ community and the movement towards equality for all marginalised people. As time goes on, Report a Repair will then get better and better, and the number of calls going in and out of the call centre will continue to decrease. Anyone wanting to report a repair or find out how their request is progressing should call 020 8356 3691 (Mon-Fri 8am-7pm; Sat 9am-1pm). Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. London Borough of Hackney | LinkedIn Housing needs modernisation at Hackney Council - Made Tech PO Box 4771 Home team Djurto Londom were crowned champions after a hard-fought final against Hackney x CFC Foundation Blues last Saturday 15 April. We tell you the priority of your repair when you report it. The project. Report a Repair is for social housing residents in Hackney to report repairs they need on their homes. You might choose this option if youve recently had a clear out or have a large number of unwanted clothes to donate. Or they can report online via the live webchat service (available Mon-Fri 9am-4pm) at, Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. Now the Council is looking to push forward with delivering further improvements to its repairs service - including working with residents to develop a new repairs charter, outlining what people should expect from the service. The council's repair service achieved an overall satisfaction of 68.3% in July 2022 compared to 58.5% in June 2022 and 56.9% in May 2022. There is nothing poorly defined or political about it as a concept and we cannot let another generation down by ignoring or dismissing it. 1 million investment to tackle housing repairs issues backlog Fixing the repairs backlog We give the donated toys to charitable organisations and educational centres, for children across the borough. glazing repairs to shared doors or stairway windows, structure and external walls to your block. This page introduces our initiatives to help you reduce, reuse and repair. Customer Service Officer (Former Employee) - Hackney, Greater London - 9 February 2021. It sets out the challenge for all institutions to focus on what needs to change in their systems, structures and culture. 55% of repairs being reported in the service now do not require a call. In response, the Council reiterated our calls for the force to accept that it is institutionally racist. Were proud to be part of Eat Like a Londoner, a first of its kind food platform for Londoners. Emergency Out of Hours Repairs - Telephone: 0208 356 3691, Emergency In Hours Repairs - Telephone: 0208 356 3691. Send an email to privatesectorhousing@hackney.gov.uk with information or call 0208 356 4866 and we can investigate and work with you to get the issue resolved. The digital service makes it easy for residents to book repairs, but for the council, it can reduce the number of calls going in and out of the Repairs Contact Centre; a crucial but overburdened part of the Councils infrastructure. It also allows them to book appointment slots for more simple repairs at a time that suits them. Civica Payments Portal - Products & Services | 1 false false N 6617101. It can also make window frames rot. To request a repair for a communal area, please call customer services 0208 356 3691. Reuse and repair pop-up events allow you to: We deliver them in partnership with Forest Recycling Project and Hackney Fixers. All jackets, childrens coats, gloves and scarves are welcome. . Hackney . Between last July - when Covid restrictions were eased - and this January, 61% of tenants said they were very or fairly satisfied with the repair work undertaken. Only council tenants can report a repair online. Early data showed that 30% of repairs reported in the online service didnt require a call to the Repairs Contact Centre, with residents successfully booking their own appointments. Sign in | Hackney Repairs Hub Our partner charity, TRAID, offers a free home collection service for unwanted clothes. We do our best to give you great services, but theres always room for improvement. To do this, wipe down affected areas with a specialist mould spray instead of using products like bleach or washing up liquid as they do not kill the mould effectively. You will usually need to have completed both stages of our complaints process before the Ombudsman can help. We will attend an immediate repair within two hours. When we started working with Hackney, the vast majority of repairs were reported by phone. In alpha, our team worked with the Repairs Contact Centre, staff and residents to understand the user needs of a new online service. Email:info@housing-ombudsman.org.uk, English language requirement (fluency duty), What happens if you aren't satisfied with the response at the review stage, annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice, The Local Government and Social Care Ombudsman (LGSCO), what you think the Council should do to put things right, the date the problem youre complaining about occurred or you became aware of it, when you raise an issue well check to see if we can handle it as a complaint. To help reassure tenants and restore their confidence in the service a new repairs charter is being developed outlining the support they can expect when contacting the Council regarding a repair. Job applicants have no right of appeal against the outcome of any stage of the Councils recruitment process or in relation to any other employment matter. Some schools will close, while others could remain open to particular groups, school years or vulnerable pupils. LBHackney-IT/repairs-hub-frontend - Github Report repair see https://t.co/KvlP0BGD2c https://t.co/mrKNVXr28L" / Twitter "dxw" is a registered trademark. If an emergency you can call 0208356 3691." Fleet Compliance Officer new Hackney Borough Council 3.9 London E8 Permanent + 1 Or visit the council's live webchat service at hackney.gov.uk/repairs, Monday to Friday . Our annual Toy Gift Appeal is running from 3 to 24 January 2023. St Leonards still provides many much valued community health services and there are currently plans in place to improve the condition of its buildings. Concerns stemming from a recruitment exercise should be sent to:recruitment@hackney.gov.uk. Great place to work. ALT. Really enjoyed my time at ahacknwy Council, and it was sad to leave. Coffee and hot drinks are free if you bring your own mug. They can book appointments for simple repairs themselves at times that suit them. The monthly satisfaction figure for July 2022 was 77.9% compared to 69.4% in June 2022 and 65.5% in May 2022. Yet rather than succumb to this despair, we are turning our grief into action. Pulling the data from the service, we created Hackney Councils first real-time performance dashboard. The Amity Project London- Events organised for residents aged 60+ living at sheltered accommodations across Hackney to celebrate the 75th anniversary of Windrush, including sing-a-longs, dances and story sharing. Calls Landing You can donate toys in good or excellent condition including: All toys must be clean and in a reusable condition. Report a Repair: our work with Hackney Council - dxw The Council receives around 80,000 requests for repairs a year. Hackney Council (@hackneycouncil) / Twitter We wanted to find a way for the Council to understand the ongoing performance of Report a Repair, so we created Hackney's first real-time performance dashboard. The Dextrous Web Ltd, trading as dxw. are moving! Hackney Council on Twitter: "@Chewing_The_Fad Hi, the email repairs.rcc . The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. Our existing and new staff have worked hard to tackle the backlog caused by the pandemic and I thank them for their efforts. We value your comments and suggestions to help us provide better services. Hackney Councils drive to continually enhance its housing repairs service has taken a big step forward with the clearing of the backlog of repairs built up during the Covid-19 pandemic. The following tips can help toprevent condensation: For advice on saving energy and keeping your home warm, contact the Hackney SHINE advice line on0800 281 768. We can also advise you on setting up a school composting scheme. Watch our video about tackling damp and mould in the home. Report a change of circumstances for Housing Benefit or Council Tax Examples of immediate repairs include: We will attend an emergency repair within 24 hours. We will attend to a normal repair within 21 workingdays. Below is a list of services where items such as furniture, small appliances and other household items can be reused: Dalston Library of Things isa social enterprise that helps people save money and reduce waste by affordably renting out useful items like drills, sound systems and sewing machines from local spaces and by helping neighbours share practical skills. Examples of emergency repairs include: We will attend to an urgent repair within 5 working days. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. On occasion, and in communication with you, we may pass a stage 2 request back to stage 1. Contact them as soon as possible so they can arrange a visit. Clearing the backlog of housing repairs that built up during the pandemic is a big step forward on our journey to delivering the fully responsive, visible and effective repairs service our tenants and leaseholders want and need.
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