Notify me of follow-up comments by email. Exchange. This requires MultiWindow as a prerequisite which is available in VDA 2112 or higher and Teams 1.5.00.11865 or higher. Teams connects fine now. However, a VDI user sharing his monitor (i.e. 0 The only way I've been able to fix this issue is to uninstalled the Horizon Agent from the users desktop but I obviously don't want to be uninstalling and reinstalling Horizon Agent every time a user comes into the office to work. Next to that MS Teams checks that registry setting when it is started to use/not use HDX optimized audio. Exiting Teams correctly by right-clicking the notification area icon and choosing "Quit" can help with many issues. Security, Compliance and Identity. Did you find a solution? Why choose? CWA 2112.1 for Windows (or higher) and CWA 2203 for MAC (or higher) required. So screensharing might actually start with a low resolution before it jumps to a higher one.In the webrpc logs, look for "webrtcapi.VideoTrackSource Info: setOptions" to spot what resolution and fps is being applied: In the logs, also the parameter "webrtcapi.DesktopCapture" can be used for quick finds, and if there are errors they would be logged as "webrtcapi.DesktopCapture Error:". A Subreddit for discussion of Microsoft Teams. {{articleFormattedCreatedDate}}, Modified: Calling is not available yet" https://t.co/tYVEOVqYlg" Our site does not support outdated browser (or earlier) versions. User would see"Hold on, looks like something went wrong we are trying to get you back on the Call", the call would resume and subsequently interrupt. try again For a complete list of articles, browse the navigation pane on the left, or use the search box above the pane to filter by keywords and find help with a specific issue. 8/31/2022: Background Blurring and effects (default image templates) are now enabled in Ring 4 (GA) with CWA for Windows 2207. This means Teams is ready for an optimized call.If the legend is not there, and instead you see "Citrix HDX Not Connected" then Teams did not load in VDI mode correctly.Citrix HDX Not Connected means Teams loaded the Citrix API correctly, but it could not complete an end-to-end check because there was an error in subsequent parts of the stack. Media Engine multimedia stream processingOnce the call set up is finalized and the ICE connectivity checks are completed, the media will be exchanged between the parties. Select the user by selecting to the left of the user name, and then select Edit settings. Multimedia Conferencing (for Webcam redirection, Thinwire (Server-side rendering of Video feeds), ============================= Sun Mar 29 13:23:57 2020 =============================, [2716.921] Oct 04 11:35:10.670 webrtcapi.VideoTrackSource Info: setOptions. Use a room remote to control a Teams Room device 4/4/2023 -Citrix has received reports that some desktop applications are not sharable in Optimized Teams. and our You can view and manage the device inventory for your organization and do tasks such as update, restart, and monitor diagnostics for devices. Maximizing it shows the black screen again. All the media is handled by CWA in a Client-Fetch-Client-Render manner.Action: If WebSocketAgent.exe is running on the VDA but HdxRtcEngine.exeis not running on the client, restartCitrix HDX Teams Redirection. To prevent an echo effect, Teams will automatically turn off the speaker, camera, and mic on the second device before it enters the meeting. To get them: Still Connecting to Remote Devices. Calling isn't Avaliable yet. Choose the account you want to sign in with. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. To learn more about using PowerShell to manage meeting policies, see Set-CsTeamsMeetingPolicy. Exchange. Calling isn't available yet. All device enumeration entries will have webrtcapi.RPCStubs in the respective lines. If you have a similar situation, here are the troubleshooting steps to take. This affects users of Microsoft Teams when optimized with HDX only. [Please note that Gallery and Large Gallery are very different - see, 11/15/2020: VDA 1912 LTSR CU2 released, including important fixes for bugs causing Teams to load unoptimized. Still connecting to remote devices. In this situation, sign in to the device by using a local administrator account. There is a registry entry MSTeamsReditSupport, which is set every time you connect to your VDI with Citrix Workspace. Clear the user's Teams cache Close Teams and delete the Teams folders from user's AppData. There's a problem with your connection : r/MicrosoftTeams - Reddit @Joseph_MitchellThe ramifications are O365 app authentication on devices. The RTP protocol can be decoded in Wireshark to understand what type of codecs are being used and how much bandwidth is consumed. by Trying to restart the service causes it to hang (Stopping). The "Make a test call" button is a very handy tool to assess peripheral acquisition and performance. You can also create and assign configuration profiles to a device or groups of devices. While you're in a meeting on one device, open Teams on the second one. Configuring Microsoft Teams for Windows Virtual Desktop (WVD) If you are locking down the endpoint in Kiosk-mode, or restricting users to interact only with whitelisted apps by using GPOs for "Assigned Access Configuration", then make sure HdxRtcEngine.exe is allowed to run. Horizon Client draws over the Microsoft Teams window in the virtual desktop VM, giving users the impression that they are still in the VM, but the media is actually traveling directly between the local endpoint and the remote peer (as shown in Figure 1). The following example shows how to use the Grant-CsTeamsCallingPolicy to assign the DisallowCalling calling policy to a user. But in terms of HDX optimization for Microsoft Teams, incoming screensharing is no different than incoming webcam video streams, since Teams relies on video-based-screen-sharing. Version. If Teams says you're still connected to a remote device, restart your computer. We suspect that this is related to the Intel Driver previously mentioned in this article. Optimizing the meeting experience. 14 views Session Recording don't work, MSMQ shows "waiting to connect, Failed to connect Winsock socket." Still connecting to remote devices - Microsoft Community Hub See section #2.1 below. [HDX-24350]. [RFWIN-17892] [Issue fixed in Workspace app for Windows 2009.6]. If the user then minimizes the Teams UI (e.g. The VDI user caller will register remote ICE candidate and begin connectivity checks (STUN Bind request/response). Please contact, Playback Devices: {1 or 2 channels}, 16 bit, frequencies up to 96000 Hz (or equal), Recording Devices: {1,2 or4 channels}, 16 bit, frequencies up to 96000 Hz (or equal), CWA for Windows 2012 (Negotiate:Kerberos, NTLM, Basic/Digest), CWA for MAC 2104 (anonymous authentication only), CWA for Linux 2101 (anonymous authentication only), Webcam redirection will not work with 64-bit Teams, only with 32-bit. If it is still occurring please file a support ticket with Citrix. Upvote if you found this answer helpful or interesting. Azure. Forging a Path for Equitable Learning. to load featured products content, Please Calling isn't Avaliable yet. This is what we want to accomplish in the next chapter. Background blurring and live eventsare known limitations in VDI. This drift then translates into invalid/expired Citrix certificates and Teams will fail to load in optimized mode. To ensure an optimal user experience, follow the guidance in this article. Failed Can this not work for all users in your teams? are now working in VDI. Log out/log back into Teams required. The following example shows how to use the Grant-CsTeamsMeetingPolicy to assign the AllOff meeting policy to a user. 3/22/2022: VDA 2103 can cause Teams users to fail to connect to a meeting (HDX-34394). This can come in handy if, for example, there's some content on your phone you'd like to share. The Citrix Discussions Team. Users are required to sign out / sign back in or Exit Teams. Some Anti-Virus programs might interfere with HdxRtcEngine.exe (which will open and close instantly) . {{articleFormattedModifiedDate}}, - updated frequently with the latest info and known issues, Live updates on known issues - April 2023, Self-preview video disappears after changing to different audio device in Teams UI/Settings/Devices [CVADHELP-17416], Can't put PSTN call on hold for a second time [HDX-24447] [MS174365], Toggling Audio off --> "Audio on" in Teams UI when joining a meeting does not work [HDX-35200], Audio off doesnt work when user is invited to join a meeting, so user still hears incoming audio [HDX-29206], Performance improvements for enumerateDevice issues that could spike endpoints CPU [HDX-36752] [HDX-36494], UI Performance improvements during video calls (sluggish Teams UI) [CVADHELP-18844] [HDX-37058], Teams must open a WebSocket connection (wss://127.0.0.1:9002) to the Citrix HDX HTML5 Video redirection service in the VDA. However, recently it keeps randomly disconnecting me and leaving the calls. Select Control room system. Fixed in 2010. To enable the fix, restart the Host service and reopen Citrix Studio after the . This solution worked like a charm. Whether you're a personal or work/school user or administrator of Teams, feel free to ask questions in our weekly Q&A thread and create posts to share tips! When Teams is not optimized, it runs on the VDA with its native media engine and all the features are supported (although multimedia rendering happens on the VDA, incurring in a CPU tax). a. Does the error message go away after say a minute or it is always there every time you try to join? Still connecting to remove devices (Microsoft Teams) 5/20/2021: New blog on Single Server Scalability considerations and testing. On the endpoint settings in the Linux config.json. SharePoint. Currently we support video resolutions up to 720p@30fps, with 360p being common [H264 and VP9].-The video streams arecaptured in the webrp.txt logs as "DxVideoRenderer ":webrtcapi.DxVideoRenderer Info: configure. This thread is locked. window = 657170 frameWidth = 640 frameHeight = 360-The webcamcaptures entriesin webrp.txt are"CameraCapture":webrtcapi.CameraCapture Info: start. See, 12/8/2020:Citrix Workspace app for Windows 2012 is GA, adding support for proxy servers and mouse pointer capture. Citrix.com: How to collect Logs for Citrix Workspace app for Linux? See note from 3/7/2022. The transmission is encrypted, fast, and direct (peer-to-peer), allowing you to send huge files quickly and securely. Based on the error message, the issue is related to the client. More info about Internet Explorer and Microsoft Edge, Error "You're missing out" during sign-in, No audio while sharing content during a live event. Citrix recommends upgrading to at least 1912 CU6+ to get or retain this functionality. 9/29/2021: Workspace app 2109 for Windows, Linux and Mac is now GA. Tap Join with roomat the bottom of your screenor Join at the top of your screen. If you're attending an in-person meeting that has a Microsoft Teams Room or Surface Hub set as the location, you can join with your iPhone once you're there. Calling isn't available yet", but I didn't connect to any other devices. To prevent an echo effect, Teams will automatically turn off the speaker, camera, and mic on the second device before it enters the meeting. You must "bypass proxy servers for local address" 127.0.0.1:9002-PAC files: make sure your VDA pac file script is returning DIRECT for wss://127.0.0.1:9002. We recommend using the Desktop Viewer toolbar for disconnecting. No action required by the IT Admins in either VDA, CWA or Teams client msi versions. Microsoft Excel. Der Anruf ist noch nicht verfgbar." in German. 1/26/2023 - Background blurring and image effects are available in release 2301 for Mac. Failed Privacy Policy. But for many children, continuity means school. [Internal reference: CVADHELP-17758]. Step-by-step:Microsoft Teams optimization mechanisms can be divided into 5 main areas. Nov 19 2020 02:06 AM Still connecting to remote devices Hi guys, I met a connection problem preventing me from joining a meeting that said " Still connecting to remote devices. 11/11/2020 : "Make a test call" is now available under Teams/Settings/Devices/Audio devices. The following data content will be populated when an active Teams redirection is going on. [RFWIN-15624] [Microsoft Teams Bug ID:873138]. That's the downside. Learn how your comment data is processed. After that short existential crisis I kept searching for a possible solution and was happy to find this registry setting. This action triggers the establishment of the virtual channel CTXMTOP, CWAs HDX Engine (wfica32.exe) must spawn the process HdxRtcEngine.exe (the actual WebRTC media engine in CWA), maps and relays the names of the peripherals to Teams, WebRTC media engine acquires and captures all peripheral devices I/O after user selection, Media Engine transport layer establishment, Secure RealTime Protocol (SRTP) end to end connection, Codecs: Decoding/encoding and rendering of audio-video tracks and screensharing, 4.2 Echo Cancellation, noise reduction, jitter/packet loss concealment, lip synchronization, image enhancement. Your email address will not be published. Media Engine transport layer establishment. Still connecting to remote devices. This upgrade can take 24 hours to happen. In other words, there was no offloading of such streams and therefore they were rendered server-side natively by Skype for Business. Calling isn't available yet. Whether you enteredthe meeting from amobile phone, desktop, or Teams Room, you can close out your call on everything at once. Calling isn't available yet. After a successful connection, you will see the state change to ESTABLISHED: shExpMatch(url,"wss://127.0.0.1:9002/*"). I've not had endpoint/intune training in anyway but I've got this issue for a user. videos in the browser) does work. Block and Allowlist. Additionally, disconnect all peripherals. As a result, Microsoft Teams might fail to load optimized ("Citrix HDX Not Connected") or optimized calls drop suddenly while in progress. Other times itll just be a glorified bookmark folder for myself. Otherwise, redirection will fail. Connect via ID and password - TeamViewer Support Unable to call or video call in MS Teams - Microsoft Community MonitoringMore information on how to leverage HDX Monitor to monitor Teams optimization can be found here. HdxRtcEngine.exe will select the Opus codec for this scenario, which can be seen clearly in the SDP Offer/Answer negotiation.The calling party will state all his supported codecs, and the callee will then reply with his preferred choice in the SDP answer. Endpoints using this driver can experience call freezes or disconnections in meetings or calls. 1999 - 2023 Citrix Systems, Inc. All Rights Reserved. [CVADHELP-19444] User Interface H264 will be used instead for every type of call now (meetings or p2p),preserving client CPU. If a user is logged into Teams on macOS and iOS, accepting new, one-on-one video calls fails from macOS. If you've moved away from a nearby or virtual meeting, you can turn on your speaker, camera, or mic from your companion device to engage in the conversation. No Teams client/Workspace app/VDA upgrade required (the fix was applied to the Teams backend services), 2/25/2022: P2P calls (not conference) between an HDX optimized Teams user and a user on native Teams desktop client 1.5.00.2164 or higher can intermittently fail a few seconds after establishment. . By default, room remote should be enabled on your Microsoft Teams Room device, but if this isn't the case, follow the steps below: On the shared meeting room device, select More options. 4/11/2022: WebRTC 1.0 is now enabled in GCC. You can manage devices used with Microsoft Teams in your organization from the Microsoft Teams admin center. While you're in a meeting on one device, open Teams on the second one. Currently, Teams in a remote desktop services environment is available with support for collaboration and chat functionality. RDS is delivered through a variety of deployment options, including Windows Server 2016 for on-premises deployments, Microsoft Azure for cloud deployments, and a robust array of partner solutions. RDS offers deployment flexibility, cost efficiency, and extensibility. New comments cannot be posted and votes cannot be cast. See CTX460173. It is shown with its name ("Jabra Link 380"), muting and ending a call via headset keys work. To prevent an echo effect, Teams will automatically turn off the camera and mic on the second device before it enters the meeting. 4/01/2021: endpoint/clientdevices with multiple NICs (e.g. 4/4/2023 - Desktop Sharing in older VDAs (1912 CU5 or below) that do not support multi-window mode may no longer allow sharing of more than one Desktop due to changes in Teams support for Single-Window mode. Solution: Change MSTeamsRedirSupport to zero, https://www.citrix.com/downloads/workspace-app/, https://www.citrix.com/downloads/workspace-app/legacy-workspace-app-for-linux/workspace-app-for-linux-1912.html, Linux, thank you for all the good times Superhero Ninja. Otherwise they'll get a different error. Still Connecting to Remote Devices. Calling isn't Avaliable yet. Any version equal or lower will not be able to run new features for VDI. The following can be run using the Command line or PowerShell. Download Teams from Microsofts official website. Open mmsys.cpl on the endpoint, and you can see what the default devices are in the user's client machine. For example, if you're already in a meeting on your laptop, you can also join on your phone to share live video, control a presentation with your phone, and much more. Fixed issues | Citrix Virtual Apps and Desktops 7 2203 LTSR Windows. Call Device Used Audio: audio device used for the last active call, Call Device Used Video: video device used for the last active call, Call Duration Audio: last active audio call duration in seconds, Call Duration Video: last active video call duration in seconds, Call Duration Conference: last active conference call duration in seconds, Call Duration Screenshare: last active desktop sharing call duration in seconds, Call Establishment Duration Incoming: last active incoming call establishment in sec, Call Establishment Duration Outgoing: last active outgoing call establishment in sec, Call Type: Audio, Video, Conference, Screenshare, Version - Endpoint OS: not filled currently, Version - WebrtcCodec: webrtc codec version, 180,240,360,540,720,1080 (Teams supported Resolutions), {{ feedbackPageLabel.toLowerCase() }} feedback, Please verify reCAPTCHA and press "Submit" button, See HDX Microsoft Teams Optimization Crash or Video Freeze, HDX Microsoft Teams Optimization Crash or Video Freeze on newer Intel-based clients, keep in mind that Teams feature set is different when comparing optimized vs non-optimized, Media Engine multimedia stream processing, #1.1: Teams must launch in optimized mode, Teams conference servers are all hosted in O365, 4. If the issue persists, reinstall Teams. [CVADHELP-14716], With Workspace app 1912 or 2002, peer-to-peer calls (not conferences) might result in lower encoding resolutions for the VDI user sharing his webcam, depending on the endpoint CPU. Calling is not available yet"). The peripheral acquisition process is captured in the webrpc.txt logs.
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